Cookie policy
What are cookies?
Cookies are small data files saved to your computer (or any other device capable of browsing the internet) as part of your interactions with a website.
These cookies remain stored on your device until such a time that the cookie expires or is manually deleted. This allows for the information stored within the cookie to be sent back as part of any subsequent interactions you have with the issuing website. This exchange of information allows websites to remember basic information about you, such as whether you have visited the site before, or to remember your recent searches.
How we use cookies
We use cookies to help ensure that we provide visitors with the best user-experience possible on our website. We use cookies to remember your browsing preferences and to determine how you interact with our website so that we can identify any areas for improvement. We also set cookies as part of behavioural advertising to provide people who have previously visited our website with adverts relevant to their interests on third-party websites. To do this we work with Google and its partners who use cookies to serve adverts based on a user’s past browsing activities on our website.
We do not store personally identifiable information, such as your name, telephone number or email address as part of the cookies that we set on our website.
In order to be as transparent as possible regarding the information we collect, we have provided a detailed list below of the cookies currently set as part of your time spent with us online.
Google Analytics
We use Google Analytics which sets cookies to collect information about how visitors use our website. We use the information to compile reports and to help us improve the website. The cookies collect information in an anonymous form, including the number of visitors to the website and blog, where visitors have come to the website from and the pages they visited. To opt out of being tracked by Google Analytics across all websites visit.
http://tools.google.com/dlpage/gaoptout.
Google Tag Manager
We use Google Tag Manager to implement tags on our website.
http://www.google.co.uk/intl/en/policies/privacy/
ClickDimensions
Used for our email subscribe function and helps to report how you found and interact with our website. We use this information to identify possible areas for improvement and to monitor the response to our marketing activity.
Infinity call tracking
Infinity call tracking cookies are used to collect information about how visitors reach our website and to display trackable telephone numbers for us to attribute the media channel to calls so we may better understand the performance of our marketing. For more information, read Infinity’s privacy policy.
https://campus.infinity.co/campus/s/article/Cookie-Storage?language=en_US
Microsoft Clarity
We also use Microsoft Clarity to observe user engagement on our website which allows us to improve your experience. It can record your mouse, scroll movements, and clicks. Some of the data obtained can be used by Microsoft for advertising, for more information and to opt-out, see Microsoft Privacy Statement: https://privacy.microsoft.com/en-us/privacystatement.
hCaptcha
We use the hCaptcha anti-bot service (hereinafter "hCaptcha") on our website. This service is provided by Intuition Machines, Inc., a Delaware US Corporation ("IMI"). hCaptcha is used to check whether the data entered on our website (such as on a login page or contact form) has been entered by a human or by an automated program. To do this, hCaptcha analyzes the behavior of the website or mobile app visitor based on various characteristics. This analysis starts automatically as soon as the website or mobile app visitor enters a part of the website or app with hCaptcha enabled. For the analysis, hCaptcha evaluates various information (e.g. IP address, how long the visitor has been on the website or app, or mouse movements made by the user). The data collected during the analysis will be forwarded to IMI. hCaptcha analysis in the "invisible mode" may take place completely in the background. Website or app visitors are not advised that such an analysis is taking place if the user is not shown a challenge. Data processing is based on Art. 6(1)(f) of the GDPR (DSGVO): the website or mobile app operator has a legitimate interest in protecting its site from abusive automated crawling and spam. IMI acts as a "data processor" acting on behalf of its customers as defined under the GDPR, and a "service provider" for the purposes of the California Consumer Privacy Act (CCPA). For more information about hCaptcha and IMI's privacy policy and terms of use, please visit the following links: https://www.hcaptcha.com/privacy and https://www.hcaptcha.com/terms.
Privacy policy
"REST OF THE WORLD"
for individuals not covered by a SPECIFIC privacy notice
This notice applies to you if we process your personal information and you are not an employee or worker of ours, a prospective candidate employee or worker, a prospective customer or customer of ours or an individual to whom we have provided a specific privacy notice. You may be, for example, be an individual that works at a supplier or another organisation that we deal with, an attendee at one of our events, a user of our website or someone who is affected by our activities.
References to we, our or us in this privacy notice are to the Bellway Group (being Bellway p.l.c. and each of its direct and indirect subsidiaries, trading under the “Bellway" or the “Ashberry” brands. Details of our main trading entities are as follows:
Bellway p.l.c. is a public limited company incorporated in England and Wales. Registered Number: 1372603.
Bellway Homes Limited is a limited company incorporated in England and Wales. Registered Number: 00670176.
Both companies have their registered office at Woolsington House, Woolsington, Newcastle upon Tyne, NE13 8BF.
We have appointed a Data Protection Officer to oversee our compliance with data protection laws and they have overall responsibility for data protection compliance in our organisation. Contact details are set out in the “Contacting us“ section at the end of this privacy notice.
We are committed to respecting your privacy. This notice is to explain how we may use personal information we collect before, during and after your relationship with us. This notice explains how we comply with the law on data protection and what your rights are and for the purposes of data protection the company in our Group which is processing your personal information will be the controller of any of your personal information.
1. Personal information we collection
We may collect the following types of personal information about you:
Responses to surveys, competitions and promotions: we keep records of any surveys you respond to or your entry into any competition or promotion we run.
Details of your performance: when working with or for us or in relation to any project or work we are engaged in.
How you use our website: we collect information about the pages you look at and how you use them.
Videos, photographs and audio recordings: which you or other people take and provide to us or we take ourselves.
Subscription information: for example when you subscribe to one of our e-mail alerts or other materials.
IP address information and cookies installed: your computer's IP address and cookies allow us to track your usage of our website.
2. Special categories of personal information
We do not generally collect, store and use the following “special categories” of more sensitive personal information regarding you:
information about your race or ethnicity, religious beliefs, sexual orientation and political opinions;
information about your trade union memberships;
information about your health, including any medical condition, health and sickness records, medical records and health professional information; and
If we do collect any special category personal information, we do not currently rely on consent as a basis for processing special category personal information.
Also we will not generally collect, store and use any criminal records information in relation to you. If we do collect any criminal records information, we do not currently rely on consent as a basis for processing criminal records information.
3. Sources we collect your personal information from
We will collect personal information from a number of sources. These may include the following:
Directly from you: when you indicate that you may wish to attend an event, complete forms we provide to you, use our website, enter our competitions and promotions, make a claim, make a complaint, contact us by phone, email or communicate with us directly in some other way.
Our website and associated cookies: provides us with information about how you use our website and the devices that you use to connect to our website.
Social media, advertising or marketing providers and digital media: when you interact with or view them.
4. What we use your personal information for
The below describes the main purposes for which we process your personal information, the categories of your information involved and our lawful basis for being able to do this. Which will apply will depend upon the nature of your relationship and interactions with us.
- Deal with your queries, complaints, claims or legal disputes or raise queries, claims, legal disputes or complaints with you
All the personal information we collect
This may be necessary to perform a contract with you or the organisation that you represent
We have a legitimate interest to improve the services and/or products we provide, to defend, bring or establish legal claims. - Maintain and improve our services and/or products
All the personal information we collect
We have a legitimate interest to improve the services and/or products we provide - Data analytics, use of cookies and statistical analysis to help us improve our online services
How you use our website
We have a legitimate interest to improve the online services we provide and user experience - Determine services and/or products that may be of interest to you
All personal information we collect
We have a legitimate interest to improve the services and/or products we provide and to determine which products and/or services you may be interested in. - To provide you with requested information
Contact details and services and products or other information that you have requested we provide to you or your organisation.
To comply with any request made by you. - Direct marketing, targeted advertising and social media advertising, marketing or promotions
Contact details, personal identifiers and services and products that we have determined may be of interest to you or your organisation and/or which you or your organisation has purchased in the past or which you have indicated you or your organisation may be interested in.
We may ask for your consent to process your data for this purpose, you may revoke your consent at any point. Alternatively we may market or carry out advertising or promotions in relation to our products or services as a legitimate interest in developing our business. You have the right to opt out from any direct marketing at any time. - Holding events
Your contact details, details of attendance, your comments in response forms and dietary requirements and CCTV images. We have a legitimate interest in holding events and tracking attendance and providing appropriate food and drinks at events.
We may also have a legal obligation to comply with health and safety requirements.
To comply with our legal and regulatory obligations
All the personal information we collect To comply with any legal and regulatory obligation or requirement. - To manage our relationship with you and to operate our business
All the personal information we collect
We have a legitimate interest to operate our business in an efficient way and to expand our business. To enter into and perform contracts with either yourself or the organisation that you represent. - Storage of records relating to you and also records relating to our business
All the personal information we collect
To be able to manage and fulfil any contract with you, we may have a legal obligation to do so and we also have a legitimate interest to keep proper records.
Where you have given us your consent to use your personal information in a particular manner, you have the right to withdraw this consent at any time, which you may do by contacting us as described in the “Contacting us” section below. We will generally only ask for your consent for direct marketing.
Please note however that the withdrawal of your consent will not affect any use of the data made before you withdrew your consent and we may still be entitled to hold and process the relevant personal information to the extent that we are entitled to do so on bases other than your consent. Withdrawing consent may also have the same effects as not providing the information in the first place, for example we may no longer be able to provide marketing information to you.
We may anonymise and aggregate any of the personal information we hold (so that it does not directly identify you). We may use anonymised and aggregated information for purposes that include testing our IT systems, research, data analysis, improving our site and developing new products and services.
5. Who we share your personal information with
We may share personal information with the following parties:
Companies in the same group of companies as us: in relation to joint events.
Marketing and public relations companies, social media, advertising or marketing providers and digital media: to help us to develop, carry out and assess marketing, public relations, promotions and advertising campaigns.
Other service providers and advisors to us: such as companies that support our IT, help us analyse the data we hold, process payments, send communications to our customers, provide us with legal, property or financial advice and generally help us deliver our products and services to you or the organisation that you represent or for us to purchase them from you or the organisation you represent.
The Government, local authorities, planning authorities or relevant regulators: where we are required to do so by law or to assist with their investigations, for example the Information Commissioner's Office.
Police, law enforcement agencies and security services: to assist with the investigation and prevention of crime and the protection of national security.
We also use Google Analytics which sets cookies to collect information about how visitors use our website. We use the information to compile reports and to help us improve the website. The cookies collect information in an anonymous form, including the number of visitors to the website and blog, where visitors have come to the website from and the pages they visited. To opt out of being tracked by Google Analytics across all websites visit http://tools.google.com/dlpage/gaoptout.
We may provide third parties with aggregate statistical information and analytics about users of our products and services but we will make sure no one can be identified from this information before we disclose it.
We do not disclose personal information to anyone else except as set out above unless we have your consent or we are legally entitled to do so. We do not sell your data.
6. Transferring your personal information internationally
The personal information we collect about you is not transferred to or stored in countries outside of the UK or European Union except as set out in this section.
Our directors and other individuals working for us may in limited circumstances access personal information outside of the UK and European Union if they are on holiday abroad outside of the UK or European Union. If they do so they will be using our security measures and will be subject to their arrangements with us which are subject to English Law and the same legal protections that would apply to accessing personal data within the UK.
In limited circumstances the people to whom we may disclose personal information as mentioned in section 6 above may be located outside of the UK and European Union. In these cases we will impose any legally required protections to the personal information as required by law before it is disclosed.
If you require more details on the arrangements for any of the above then please contact us using the details in the “Contacting us” section below.
7. How long we keep your person information for
We will keep your personal information for as long as is necessary for the purpose for which it has been obtained and then for as long as there is any risk of a potential claim, which will be dependent upon the limitation period for the particular type of claim. We have set out below the main retention periods which will apply:
For individual contacts at customers and suppliers this will be for as long as we continue to have a relationship with that customer or supplier and then for a period of 6 years afterwards.
For website users it will generally be a period of 6 years after you used our website.
For individuals seeking information, making complaints or otherwise corresponding with us it will generally be 6 years.
For individuals attending an event it will generally be a period of 3 years after the event.
It is important to ensure that the personal information we hold about you is accurate and up-to-date, and you should let your usual contact at Bellway know if anything changes, for example if you move position or work for a different organisation or change your phone number or email address.
8. Security
We have numerous security measures in place to protect the loss, misuse and alteration of information under our control, such as passwords and firewalls. We cannot, however, guarantee that these measures are, or will remain, adequate. We do, however, take data security very seriously and will use all reasonable endeavours to protect the integrity and security of the personal information we collect about you.
9. Your rights in relation to your personal information
You have the following rights in relation to your personal information:
- The right to be informed about how your personal information is being used;
- The right to access the personal information we hold about you;
- The right to request the correction of inaccurate personal information we hold about you;
- The right to request the erasure of your personal information in certain limited circumstances;
- The right to restrict processing of your personal information where certain requirements are met;
- The right to object to the processing of your personal information;
- The right to request that we transfer elements of your data either to you or another service provider; and
- The right to object to certain automated decision making processes using your personal information.
You should note that some of these rights, for example the right to require us to transfer your data to another service provider or the right to object to automated decision making, may not apply as they have specific requirements and exemptions which apply to them and they may not apply to personal information recorded and stored by us. For example we do not use automated decision making in relation to your personal data. However some have no conditions attached, so your right to withdraw consent or object to processing for direct marketing are absolute rights.
Whilst this privacy notice sets out a general summary of your legal rights in respect of personal information, this is a very complex area of law. More information about your legal rights can be found on the Information Commissioner’s website at https://ico.org.uk/for-the-public/.
To exercise any of the above rights, or if you have any questions relating to your rights, please contact us by using the details set out in the “Contacting us” section below.
If you are unhappy with the way we are using your personal information you can also complain to the UK Information Commissioner’s Office or your local data protection regulator. We are here to help and encourage you to contact us to resolve your complaint first.
10. Contributed content
All content displayed on Bellway Your Nest is published with advance and explicit permission from the original creator.
Where an article has been supplied by a third party, we do not control or endorse their contents in any way. All third party articles are published in good faith and we do not (to the extent permitted by applicable law) accept responsibility for the accuracy of the content presented within the articles.
11. Changes to this notice
We may update this privacy notice from time to time. When we change this notice in a material way, we will update the version date at the bottom of this page. For significant changes to this notice we will try to give you reasonable notice unless we are prevented from doing so. Where required by law we will seek your consent to changes in the way we use your personal information.
12. Contacting us
In the event of any query or complaint in connection with the information we hold about you, please email data.protection@bellway.co.uk or write to the Data Protection Officer at Woolsington House, Woolsington, Newcastle upon Tyne, NE13 8BF.